Listening to Patients, Driving Better Care

In 2025, Citizen Advocates partnered with rater8 to gather real-time feedback from patients and strengthen the quality of care across its six clinics. Through short, anonymous surveys, patients share their experiences and, if they choose, provide contact information for follow-up. The platform also offers the option to post reviews publicly on Google, resulting in outstanding testimonials that reflect the compassionate care delivered every day.

Beyond patient feedback, rater8 provides powerful analytics and benchmarking, which help identify opportunities for improvement and enhance patient satisfaction—ultimately driving continuous improvement in care quality and loyalty.

By listening closely and acting quickly, Citizen Advocates ensures every voice matters and every experience counts.