Building Leaders, Strengthening Teams

The inaugural class of the Network Leadership Institute marked a major milestone in the organization’s commitment to cultivating exceptional leaders. Over nine months, professionals from Citizen Advocates, St. Joseph’s and affiliated organizations developed core leadership competencies, sharpened business acumen and embraced authentic, mindful management practices. As a cornerstone of the network’s leadership strategy, the Institute reflects a belief that strong leadership drives strong communities, a commitment supported by a Training & Development team that delivers dynamic learning experiences and expert coaching at every level.

That same investment in people extends to the frontlines. In 2025, Citizen Advocates’ Operations and Training & Development teams partnered to launch on-the-job training and mentorship initiatives informed by 30-day check-ins with new employees. These programs accelerate competency, reinforce confidence and improve retention through structured mentorship and standardized training.

The Community Living team complemented these efforts with Direct Support Professional Team Lead Training, equipping frontline staff with leadership tools to strengthen program consistency and improve employee retention.

From executive leadership to direct care, these initiatives share a common goal: building a resilient workforce ready to deliver exceptional care.